Welcome to Modish Shoe’s FAQ section! We’ve compiled answers to the most common questions about our trend-forward footwear collections, global delivery options, and customer care policies. Whether you’re looking for information about sizing, shipping timelines, or returns, you’ll find everything you need right here.
Product Questions
What types of shoes does Modish Shoe offer?
Our carefully curated collections include:
- Flats & Loafers – For effortless everyday style
- Heels – Statement-making designs for special occasions
- Mules & Clogs – Contemporary takes on classic silhouettes
- Sandals – Seasonal must-haves with modern details
- Sneakers – Fashion-forward athletic inspiration
- Wedges – Comfortable elevation with all-day wearability
How do I determine my correct shoe size?
We recommend referring to our detailed size guide (available on each product page) and measuring your foot according to the instructions provided. Our shoes generally fit true to size, with some styles offering half sizes for optimal comfort.
Are Modish Shoe products authentic and high quality?
Absolutely! Each pair in our collection is carefully selected for its quality craftsmanship, premium materials, and on-trend design. We stand behind every product we offer with our 15-day return policy.
Shipping & Delivery
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 USD worldwide): Processed in 1-2 business days, delivered via DHL/FedEx in 10-15 business days with package tracking
- Free Shipping (orders over $50 USD): Processed in 1-2 business days, delivered via EMS in 15-25 business days with full tracking
Which countries do you ship to?
We ship globally to most international destinations (excluding parts of Asia and select remote areas). Our streamlined delivery process ensures your carefully selected shoes arrive with the same care we put into curating them.
How can I track my order?
Once your order ships, we’ll send tracking information to the email address associated with your order. You can use this tracking number with the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s journey to you.
Are there any additional fees for international orders?
International customers may be subject to local customs fees or import duties, which are the responsibility of the recipient. These fees vary by country and are not included in your order total or shipping costs.
Returns & Exchanges
What is your return policy?
We stand by our promise of comfort and quality. If your purchase doesn’t meet your expectations, you may return it within 15 days of delivery for a refund (excluding original shipping costs). Items must be unworn, in their original condition with all packaging and tags attached.
How do I initiate a return?
Please contact our customer care team at [email protected] within 15 days of receiving your order to begin the return process. Include your order number and reason for return in your message.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item is defective. We recommend using a trackable shipping method as we cannot be responsible for return packages that don’t reach our warehouse.
How long does it take to process my refund?
Once we receive your return at our warehouse, please allow 5-7 business days for processing. Refunds will be issued to the original payment method and may take additional time to appear in your account depending on your financial institution.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information throughout the checkout process.
Why was my payment declined?
Payment declines can occur for various reasons including insufficient funds, incorrect billing information, or security checks by your card issuer. We recommend double-checking your information and contacting your bank if the issue persists.
Customer Service
How can I contact Modish Shoe?
Our customer care team is happy to help! You can reach us at [email protected] for any questions not covered in this FAQ. We typically respond within 1-2 business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (US Pacific Time), excluding major holidays.
Where is Modish Shoe located?
Our headquarters is located at 4525 West Frier Dr, Glendale, US 85301. Please note this is not a retail location – we operate exclusively online at www.modishshoe.com.
Still have questions? Our fashion-forward team is always here to help you find your perfect pair. Contact us at [email protected] for personalized assistance.
Happy shopping from all of us at Modish Shoe!